Chocolates, Food and other Bakery Items are not accepted back once they are opened or if the parcel is delivered in a perfect condition. If you are unsatisfied with the chocolates or if there are any other issues, please contact our Customer Support and we will try our best to resolve your concern.
In case of UnDelivered Parcels – We make every effort to communicate with the receiver and the sender by phone and email. However, in case if a situation arises that the receiver is not at home for several days or if the receiver refuses to accept the parcel or due to any reason the parcel is returned back, there is no refund issue for that order. The chocolates after being in transit for several days are not in the condition to be accepted back or to be resend to someone. Any soft toys or gift items included in the package can be refunded after deduction of shipping charges of Rs 100.
In order to expedite the delivery process, we try to ship all orders within the same day or maximum by next day. If you wish to cancel any order, you need to contact us within 3 hours of placing the order and we can cancel the order. Once an order is shipped, it cannot be cancelled and can only be returned / refunded.